Encompass Windshield Replacement Process


Encompass auto glass claimsThe presence of windshield damage should not be ignored. Even small chips and cracks can be noticeable, making the vehicle an eyesore. Large ones can be quite distracting especially if they are located near the front of the driver’s seat. The blemish could compromise vision on the road which increases the risk of accident.

Auto insurance can usually take care of it. Your policy may have repair and replacement options for glass damages. You just have to file the claim to avail of the repair services for free. If your insurance provider is Encompass, then get familiar with their claims process.

Encompass Windshield Replacement Overview

Encompass has a system in place to deal with all of the claims filed by its clients. The administration of these has been outsourced to SGC, a third-party specialist in auto glass. Policy holders are required to talk to a SGC rep via phone to sort out the details of the incident and get their application approved.

Do note that policy holders always have the last say regarding the shop that will attend to their vehicle. Encompass or SGC may provide a list of their preferred options but these should be taken as mere suggestions. They do have an extensive network of glass experts known to do a good job. If you plan to use a different service, then you need to diligently assess their readiness for the task.

Filing Encompass Insurance Claims

Look around for local repair shops and pick the one you deem best among them. They should be able to help you initiate the call to the insurance administrator. Ask them all of the questions you might have related to this process before going live on the phone. The shop can call SGC on your behalf and put you in a conference call with them.

This call is likely to take about a quarter of an hour or less depending on whether you have all of the information they need. These will include your policy details, personal information, vehicle specifications, and facts regarding the damage.

Set Your Expectations

At the other end will be a courteous representative that will inform you that the call could be monitored for quality assessments. He or she will then get right into business with questions meant to verify your account. State your name, phone number, policy number, home address, zip code, email, birth date, and so on. This will be followed by an in-depth discussion about the facts of the glass damage. The answers provided will determine whether the case is covered under the policy. They will also decide what kind of remedy suits the situation.

Just the Facts

One of the most important details you need to give is the date when the incident transpired. This should fall within the coverage period in order to qualify for claims. In case an exact date cannot be given, then provide a best guess based on your personal knowledge. Safelite cannot proceed without this entry.

Recount how the event unfolded including the direct cause, if known. There might have been a collision, a hailstorm, a freak accident, or perhaps an act of vandalism. Mention where it occurred. Describe the extent of the damage on the vehicle both on and off the glass.

Repair is the default remedy. It is cheaper and quicker to do. It is adequate in fixing most chips and cracks. You will be asked about the size of the blemish to confirm that it suits this option. If the damage proves too massive, then the rep will recommend and approve an Encompass windshield replacement.

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