Auto Glass FAQ's
Do you offer a guarantee on your work?
Yes. We offer a lifetime warranty against manufacturers’ defects, workmanship, and leakage for as long as you own or lease your vehicle.
Are your technicians(teknicians) certified?
Yes, Glas Tek technicians are thoroughly trained on proper procedures for removing and installing auto glass.
What type of auto glass do you use?
We use only quality parts that meet or exceed all federal safety standards. Most of our parts come from original equipment manufacturers including LOF, PPG, Carlite, Guardian, and Mopar. If you would like a specific brand of glass, we would be happy to accommodate any requests.
How is a windshield manufactured?
A windshield is assembled by two sheets of glass with a vinyl sheet placed in between. The vinyl sheet is the strength of the windshield. This vinyl sheet also adds the coloring and solar protection to the glass. So if your windshield has a blue or green shade band at the top then it is in this vinyl piece. More than likely if your windshield was hit by a rock, the top layer of the glass was the only piece damaged. It would take a lot of force to break through the vinyl layer in between the glass.
How soon can I get an appointment?
In most cases, we can schedule an appointment the same day or within 24 hours.
How long does an auto glass replacement take?
In most cases; a windshield, door glass, back glass, quarter glass, or vent glass can be completed within an hour. In some cases, it can take more time depending on the vehicle and past installation methods.
Do I have to wait to drive my vehicle after a windshield replacement?
Yes, we do recommend that your vehicle sit for at least 1-3 hours after replacement for proper curing of the urethane seal. Time varies based on temperature, humidity, and the type of urethane. Your Glas Tek will provide you with an estimated time for your installation at the time of service.
Will my rear view mirror be reattached in the same place?
Yes. In most cases, the rear view mirror bracket is already located on the new windshield. Therefore, the technician simply removes the old mirror and reattaches it to the new bracket.
I have stickers on my windshield can they be re-applied to my new one?
Possibly. Our trained technicians will carefully remove the affixed sticker and attempt to save the adhesive for easy reapplication. If you have a military sticker, this process will be a little more difficult because the sticker is made to break-up upon removal. However, we will save the pieces of the sticker on a sheet of paper so that it can be returned for a new one.
Can I request dealer or factory glass?
Yes, we would be happy to obtain dealer or factory glass for your vehicle. However, we would have to charge you or your insurance company at dealer list.
What is the difference between dealer/factory glass, OEM (Original Equipment Manufacturers), and aftermarket glass?
The Insignia. All windshields must meet or exceed all federal safety standards. That means that the glass and vinyl thickness are federally regulated. All windshields are made from the same glass and vinyl sources. The difference is the brand name that is etched on the glass and the template used for manufacturing. Many OEM Manufacturers produce the glass for the dealers. Therefore, an OEM manufacturer such as LOF, PPG, Mopar, Carlite, and Guardian may hold the original windshield template for the manufacturer. This means that the template used for manufacturing the windshield are too the exact original specifications. These manufacturers will produce these windshields for the dealer with the dealer insignia (GMC, Nissan, Ford, Toyota) in the bottom corner and send them back to the dealer for resale. These OEM manufacturers will also use the same original template to resale to the public, however with their own insignia (Pilkington, PPG, Guardian, Mopar, Carlite). Many of these OEM manufacturers cannot resale windshields to the public with the dealer insignia. Therefore, the windshield could be the same original template manufactured part with a different insignia.
Now an aftermarket glass is a windshield that is manufactured without the original factory template. The template specifications are recreated using a factory windshield through the means of reverse engineering. This means that the template is recreated by the measurements of the windshield and not by the original template that dealer manufacturers supply. With today’s technology, this method has very accurate results and the strength of the glass is regulated by FMVSS (Federal Motor Vehicle Safety Standards).
Do you schedule time frames for the appointment?
Yes, we do prefer to have a four hour window for appointment times. We recommend either a morning appointment 8-12 or afternoon appointment 1-5. When necessary, we can narrow the time frame to a two hour window of 8-10, 10-12, 1-3, and 3-5. Special accommodation can be made upon request. Nevertheless, a Glas Tek will call you before arrival to narrow the time down for you.
Will weather conditions affect my scheduled appointment?
Yes, if it is raining and there is no cover your appointment may need to be rescheduled for a later time.
The glass shattered all over my vehicle, will it be cleaned?
Yes, your Glas Tek will vacuum all visible glass pieces found in and around your vehicle and inside the frame.
Can you replace or repair my glass without me being present?
Yes, we will need your verbal or written authorization and access to your vehicle. The vehicle will need to be left unlocked to complete the work. For power door glasses, we will need the keys in order to get power to the door. We would be happy to lock the vehicle and return the keys when completed.
If I leave the state and I have an issue with installation will it be covered?
Yes, give us a call and we will locate a reputable glass company that will take care of any warranty concerns that you may have. We will take care of the billing directly with that company therefore there will be no cost to you.
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